Our contact details

Name: Luciana Gibson Cervo
Address: Grafton House, John Thornycroft Road, Southampton, England – SO19 9SP
Phone Number: 07464 298619
Email: hello@positivelysimple.uk

The type of personal information we collect:

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (name and contact details). This is so we can reply to your enquiries when you contact us through the forms on our website.

How we get the personal information and why we have it?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

So we can reply to your enquiries, Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@positivelysimple.uk

How we store your personal information

Most of the personal information we process is provided to us directly by you, which we use:

• to enable us to deliver our services
• to generate case studies to raise awareness of our services
• in our online and offline publicity including social media, quotes, and photos

Data collected by our website is typically used to manage our website including data analysis, testing, and statistical purposes. We strive to use anonymous data that does not identify individual visitors to our website. Our website may contain links to other sites that may collect personally identifiable information about you. Please note, we are not responsible for the content or privacy practices of other sites and our privacy policy does not cover other websites.We will not share your details with anyone unless we have your express permission, except in exceptional circumstances, for example, where there is a serious risk to a client’s life or we would be liable to civil or criminal court proceedings if we withheld information. Data may also be stored in our email system if we correspond with you in that way. Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information are:

• Your consent

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@positivelysimple.uk if you wish to make a request.

How to complain?

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@positivelysimple.uk. You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

CheshireSK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk